Conformiq Support System – Ticket Workflow

The Conformiq team follows an organized way of dealing with these queries. The queries are dealt from its initial stage of receiving to till last stage of providing satisfactory solutions. The flow of work varies based on the kind of query raised (REQUEST TYPE).

Given below are typical Workflow illustrations based on two different queries:

1. For GB Training Requests, the possible workflow carried out is as shown in below figure 14.

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Figure 14: Typical Workflow illustration for GB Requests

2. For Technical queries, the possible workflow carried out is as shown in below figure 15.

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Figure 15: Typical Workflow illustration for technical queries